Terms and Conditions

Terms of Use 

Welcome to the Trust My Jeweler website (the “Site”). Please read the below-mentioned terms carefully, because your use of the Site constitutes your agreement to these terms. Trust My Jeweler reserves the right to make changes to the Site and to these Terms of Use from time to time. When we make changes, we will post them here. You may wish to check this section from time to time, because by visiting the Site, you agree to accept any such changes. 

Terms and Conditions for Offers and Free Gifts 

  • The free gift(s) will be based on the total amount of your order. 
  • Multiple offers cannot be combined together. 
  • The free gift(s) has no cash value and cannot be used as payment on account or for past purchases. 
  • Your purchase cannot be returned without the free gift(s) it was shipped with and in its original condition. Please check Trust My Jeweler’ Return Policy for more details. 
  • If you decide to keep the free gift(s), you will be charged with the price of the same. Conditions applied. 
  • Trust My Jeweler has the sole right to alter or terminate the terms and conditions of the offers at any given point of time. 
  • If a particular free gift is out of stock, it may be replaced by an equivalent or better alternative based on Trust My Jeweler’ discretion. 

Merchandise Availability 

Trust My Jeweler prides itself for providing high-quality merchandise. Availability of the same, however, may vary from time to time. Some featured items may be available only in limited quantities or only till supplies last. 

Once an item is out of stock, we will attempt to remove it promptly from display. However, display of an item on SophiaFiori.com is not a guarantee that it is currently in stock or that it will be available on our website when you visit again. 

Some featured items are made to order based on the selection of the stone size, stone quality, metal, etc. We manufacture each piece of custom-made jewelry from scratch. If you are unable to locate a particular item that caught your attention on a previous visit to our website or if you have any questions concerning the availability of a particular item, please contact our customer service team at: 

Trust My Jeweler Inc. 
910 N Amelia Ave Suite A, 
San Dimas, CA 91773 
By Email: sales@trustmyjeweler.com 
By Phone: 909-288-4422  

We will make every effort to fulfill your requests whenever possible. 

Merchandise Display 

Trust My Jeweler will make every reasonable effort to display its retailers’ merchandise as accurately as possible. Unfortunately, various factors, including the display and color capabilities of your computer monitor, may significantly affect what you actually see on your screen. Trust My Jeweler is not responsible for the display of any color, size, texture or detail of its merchandise on your computer screen and cannot guarantee the accuracy thereof. However, if you are dissatisfied with any item you purchase from our site, you can exchange or return it to us. For more information regarding Trust My Jeweler’ return and exchange policy and procedures, please visit the Customer Service page on our website, and then click on the “Returns & Exchanges” section. As each product photograph is taken individually, products have not been sized relative to each other. 

Gemstone Treatment Disclosure 

Trust My Jeweler also offers a large number of colored gemstone items. We make every effort to adhere to best practice industry guidelines for gemstone treatment disclosure and follow practices set forth by the American Gem Trade Association (AGTA). 

Copyright and Trademarks 

The entire content (images and text) of TrustMyJeweler.com is copyrighted and may not be reproduced, published, broadcasted, posted, modified, transmitted, displayed, distributed, downloaded or otherwise used except as provided herein without the express written permission of Trust My Jeweler. 

All Trust My Jeweler trademarks, trade names, service marks, service names, product names, and intellectual property, whether or not delineated in large print or with trademark symbols or in any other fashion, are trademarks and/or intellectual property of Trust My Jeweler, Inc. or its affiliates. The use (except as permitted herein) or misuse of the trademarks or any other intellectual property of Trust My Jeweler, Inc. is expressly prohibited and may be in violation of copyright, trademark, slander or libel laws, privacy law and publicity and communications regulations and statutes. Trust My Jeweler, Inc. actively and aggressively enforces its intellectual property rights to the fullest extent of the law. 

User Comments 

Any comment, suggestion, idea, material and other submission (“User Comments”) that you send to Trust My Jeweler are provided on a non-confidential basis. By submitting User Comments, you are granting Trust My Jeweler an irrevocable and unrestricted license for any purpose whatsoever, including use, reproduction, publication, broadcast, posting, modification, transmission, display, and distribution. However, because we value the trust that you have placed in us, we will not use any of your personal information (name, etc.) in connection with your User Comments without your consent. For further information regarding Trust My Jeweler’ protection of your personal information, please see our Privacy & Security Statement. 

You agree that no User Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights. You further agree that no User Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any User Comments you make. 

Links to Other Websites 

When you access a non-Trust My Jeweler website, please realize that it is independent of Trust My Jeweler. Linking to any off-site pages is at your own risk. Trust My Jeweler makes no warranties or representations about any non-Trust My Jeweler website and has no responsibility for such websites or their content. In addition, certain third party sites may also provide links to the Trust My Jeweler Site. None of such links should be deemed to imply that Trust My Jeweler endorses such third party sites or any content therein. 

By accessing TrustMyJeweler.com, each user also agrees not to use it to post or transmit any offensive, harmful, unlawful, threatening, libelous, defamatory, obscene, abusive, hateful, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or would otherwise violate the law. Trust My Jeweler reserves the right to take such action as it deems appropriate in cases where the Trust My Jeweler website is used to disseminate such materials. 

Pricing 

Prices displayed on TrustMyJeweler.com are quoted in U.S. currency and are valid and effective only in the United States. Prices are subject to change at any time. 

Information Accuracy 

Trust My Jeweler reserves the right to cancel, at any time before delivery and for whatever reason, an Order that it has previously accepted. Trust My Jeweler may do this for example, but without limitation, where: 

(a) Trust My Jeweler are unable to supply Goods that they have previously included online; 

(b) an event beyond Trust My Jeweler control, such as a pricing error, means that Trust My Jeweler is unable to supply the Goods within a reasonable time; 

(c) Goods ordered were subject to an error on the Website, for example, in relation to a description, price or image, which was not discovered prior to the Order being accepted; 

(d) Any other reasons at company’s sole discretion 

Noncommercial Use 

This website, its content and merchandise are intended solely for the personal, non-commercial use of our clients. You may download or copy the content displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you because of any such downloading or copying. Merchandise is not offered for resale. 

Disclaimer 

THIS WEBSITE AND ITS CONTENT IS PROVIDED “AS IS.” TRUST MY JEWELER DISCLAIMS, TO THE FULLEST EXTENT OF THE LAW, ALL WARRANTIES AND CONDITIONS, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF TITLE, IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR WEBSITE. NEITHER TRUST MY JEWELER NOR ANY PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING THIS WEBSITE OR ANY ASPECT THEREOF SHALL BE LIABLE FOR ANY DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, INDIRECT, OR PUNITIVE DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS, USE OR INABILITY TO USE THIS WEBSITE, OR ERRORS OR OMISSION IN THE CONTENT THEREOF, EVEN IF TRUST MY JEWELER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU AGREE THAT ACCESS TO AND USE OF TRUSTMYJEWELER..COM AND THE CONTENT THEREOF IS AT YOUR SOLE RISK. 

Comparison Purchasing 

All Trust My Jeweler jewelry pieces are individually handmade when ordered. We do not allow the purchase of multiple pieces for comparison. This applies to similar designs and variations for gemstone grade, carat weight, metal, ring size, etc. If you are unsure about a particular item, you can always get in touch with our personal jewelers and they’ll help you make the right choice. Trust My Jeweler reserves the right to cancel orders and take the final decision. We may cancel orders that include multiple items of a lower dollar value. 

Miscellaneous 

This Agreement shall be governed by, construed and enforced in accordance with the laws of the State of California, without giving effect to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by an appropriate federal or state court sitting in the State of California. 

Termination 

Trust My Jeweler may terminate this Agreement and deny you access to the Site at any time, immediately and without notice, if in Trust My Jeweler’ sole discretion you fail to comply with any term or condition of this Agreement. 

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30-Day Return Policy

We are so confident that you will love your jewelry that we offer a 30-day return policy on all our products. If you don’t love your jewelry, simply return it for an exchange or refund of the full purchase price.

Email us at  sales@trustmyjeweler.com or call us from 9:00 am to 5:00 pm PST, Monday to Friday at 1.888.99.34674 for any questions about this process.

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