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A Certificate of Authenticity guarantees that the item you purchased is a genuine jewelry item and that everything used to hand-craft your masterpiece is authentic as described. The price on the Certificate should be used as a replacement value for insurance purposes in case of loss or theft. Your Certificate will also include the gold content, diamond and gemstone Total Carat Weight (TCW) and the quality of the diamonds or gemstones used.
On the back of your Certificate, you will find both a link and a QR code which can be used to access important information about your Lifetime Warranty. You should store this card in a safe and secure location should it ever be required in the future.
Items with a Certificate of Authenticity
Some items will come with grading certificates from GIA, EGL, AGS or IGI. These grading certificates are done completely independently of us, and are not provided with every purchase. Should you want an additional independent certification with your diamond or gemstone, please contact customer care to learn about options and costs.
We’re here to help. For questions and concerns,
please contact our friendly Sales & Customer Care department at VIPservice@SophiaFiori.com or 1.888.99.FIORI (34674).
You can also fill out our Contact Form below and we will be in touch with you as soon as possible.
We are so confident that you will love your jewelry that we offer a 30-day return policy on all our products. If you don’t love your jewelry, simply return it for an exchange or refund of the full purchase price.
Email us at email@example.com or call us from 9:00 am to 5:00 pm PST, Monday to Friday at 1.888.99.34674 for any questions about this process.