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30-Day Returns
30-Day Money Back Guarantee
We take pride in our clients and treat them like family. When we create your jewelry, we ALWAYS ensure your complete satisfaction. We guarantee that you will LOVE anything you order from us. If you don’t love it, then we will exchange it, or provide a full refund to you, no questions asked.
What Can We Assist You With?
- Our Return Policy
- Non-Refundable Items
- Non-Resizable Items
- How To Prepare A Return Or Exchange
- Refund Process
- Cancel Your Order
Our Return Policy
We are so confident that you will love your Jewelry that we offer a No-Risk Guarantee on ALL the products we sell. If you don’t love your jewelry, simply return it for an exchange or refund of the full purchase price. Email us at sales@trustmyjeweler.com or call us from 9:00 am to 5:00 pm PST, Monday to Friday at 1.888.99.FIORI (34674) for any questions about this process.
A Return Merchandise Authorization (RMA) number is required for all returns. You may request an RMA by following the steps outlined below. Please note that to be eligible for return, items must be in their original purchase condition, including all product documentation, and shipped back to us within 30 days of the original shipping date from our facility.
If you have any questions about your purchase or about something you are thinking of making, connect with our team of jewelry professionals by contacting us directly from 9:00 am to 5:00 pm PST, Monday to Friday at 1.888.99.FIORI (34674).
Non-Refundable Items
- Engraved jewelry items other than rings may not be returned. All engraved rings may be returned for credit, however, engraving fees are non-refundable.
- Removal of engraving from any exchanged or resized ring is free with no additional engraving fee.
- Special orders are final sales and are not eligible for return or exchange. Shipping fees are non-refundable.
Non-Resizable Items
Our Pillars of Eternity rings with a specific number of gemstones and diamonds per finger size, cannot be resized. Please take care to order the correct ring size at the time of purchase. For assistance in determining the proper ring size, please contact customer service or use our online ring sizer tool.
If you have any questions about your purchase or about something you are thinking of making, connect with our team of jewelry professionals by contacting us directly from 9:00 am to 5:00 pm PST, Monday to Friday at 1.888.99.FIORI (34674).
How To Prepare A Return Or Exchange
Your satisfaction matters. If you need to return or jewelry item to our Office in California, please follow the instructions below:
- Call 1.888.99.FIORI (34674) to speak to one of our Jewelry Specialists. You will be provided details on how to initiate details for returning your order. All returns require a Return Merchandise Authorization (RMA) number that must be clearly written on the outside of the shipping box.
- Package your item(s) in the original packaging provided. If your item is for refund or exchange, please include your Certificate of Authenticity and any diamond grading report(s). Your Certificate of Authenticity or diamond grading report(s) are not required for resizing or repairs. If your item was delivered with a diamond or gemstone grading report and that report is not returned, you will be liable for the replacement costs.
- Insuring your return shipment for its full purchase value is strongly recommended. We are not responsible for lost or stolen articles. If using our shipping return service, the shipping label emailed to you includes insurance protection via FedEx shipping service and insurance at discounted rates. When opting to use a different service, ensure that you acquire a tracking number and insurance information from the carrier prior to shipping.
Refund Process
After we receive the returned order, our Quality Assurance department will inspect and verify the condition of the item.
Returns take approximately seven business days to process upon receipt of the item. Refunds will be issued via the method of payment used in the original purchase. International bank wire purchases will be refunded in USD according the exchange rate at the time of refund. We are not responsible for differences in foreign currency refund amounts due to exchange rate fluctuations between the time of purchase and refund.
We are not responsible for exchange fees or any other fee that is charged by the customer’s financial institution. For credit card refunds, please allow one monthly billing cycle in order for the credit to appear.
Cancel or Change Your Order
If you would like to change or cancel an order please contact our Customer Service at 1.888.99.FIORI (34674), Monday to Friday between 9.00am – 5.00pm PST.
We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay.
We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. Re-routing packages to alternate addresses is not possible once in transit. If you would like your package held for collection, please contact us. If your order has already shipped and you no longer want it, please contact us to set up a merchandise return once you have received the shipment.
